Table of contents
applicable Roles
CXOps
VP of CS
Director of CS
Customer Success Manager
Account Manager
VP of CS
Director of CS
Customer Success Manager
Account Manager
Product Usage Correlation
Identify usage thresholds tied to high renewal rates and surface at-risk accounts based on product engagement.
Prompt
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Petavue, please analyze product usage for all active accounts over the past 12 months:
1. Usage vs. Renewal:
- Correlate feature/module usage levels with renewal outcomes.
2.Threshold Identification:
- Determine the minimum usage levels associated with at least a 90% renewal rate.
3. At-Risk Accounts:
- List accounts that fall below those usage thresholds within 90 days of their renewal date, including their current usage metrics and days to renewal
Follow-up Prompts
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- Correlate CSM engagement frequency with product usage growth. Are accounts with higher CSM involvement adopting features faster?
- And Highlight accounts with low CSM touchpoints and stagnant usage as candidates for proactive outreach.
Action Prompt
What This Prompt Does
This prompt analyzes feature-level product usage across all active accounts and identifies the engagement patterns most strongly associated with renewals. It uncovers the minimum usage thresholds tied to high retention, highlights accounts falling below those benchmarks ahead of renewal, and correlates CSM involvement with usage growth. It also flags accounts with low CSM engagement and stagnant product adoption as candidates for proactive outreach or training.
Strategic Impact
Usage data becomes a leading indicator for retention, expansion, and upsell strategy. This prompt gives CS leaders the visibility to take action based on real adoption signals.
Business outcomes:
→ Identifies product engagement levels that predict renewals and growth
→ Flags low-usage accounts early for intervention ahead of renewal cycles
→ Supports training and adoption initiatives based on what drives ROI
→ Strengthens CS strategy by tying usage behavior to customer outcomes